Whiskers N' Tails
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FAQ
Q. Where are you located?
A. We are located at 546 W. 182nd St, Gardena seconds from 405, 110, 91 freeways.
Q. What are your hours of operation?
A. Monday through Friday 7:30am to 6pm and Saturdays 9am-5pm. We are closed Sundays and major Holidays (please call to verify if we're open on a Holiday that would pertain to your reservation).
Q. Can I come and tour your facility?
A. Sure! Tours are conducted only by appointment during the hours of 10am to 5pm Monday through Friday and Saturday's 10am to 2pm.
Q. When can I check-in my dog or cat for boarding?
A. We understand that you have a busy schedule and want to make the most of your time away. That is why we offer very generous drop-off hours.
Monday – Friday: 8:00 a.m. – 6:00 p.m. and Saturday: 9:00 a.m. – 4:00 p.m.
Q. What is your check-out policy?
A. It is similar to that of a hotel. Your dog or cat must be picked up by 11am. Otherwise, your pet will incur a $20 daycare fee. However, if your pet is scheduled for an exit bath on their check-out date, you can pick him/her up by closing time and incur no extra fees.
Q. What are your cancellation policies?
A. Cancellations must be in writing and are required 48 hours prior to check-in date. A fee of 50% of reserved booking will be charged for cancellations within 48-hours of first date of service. Non-cancellations and cancellations within 24 hours of first date of service will be charged full fee for the days reserved.
• Holiday Cancellations- Written cancellations are required five days prior to first date of service for a full refund. A fee of 50% of reserved booking will be charged for cancellations within five days of check-in date. Non-cancellations and cancellations within 24 hours of first date of service will be charged full fee for the days reserved.
Q. What vaccinations does my dog need?
A. All dogs must be current on their Rabies vaccination as required by local law. A copy of the dog(s) current Rabies vaccination certificate must be provided as well as written proof of DHLPP vaccine within the last year and Bordatella in the last six months. Pets on a Holistic regimen or vaccine allergies may present certification of aforementioned titers from their veterinarian.
Q. Why must dogs be tested before being allowed to stay with you?
A. We want this to be a happy and comfortable place for all dogs to have fun and relax. Therefore, all dogs go through an aggression and socialization test before coming into our care.
Q. What do I need to bring to the screening test?
A. Please bring a copy of your pet’s vaccination records.
Q. What if my dog has bitten another dog or person?
A. All pets must be non-aggressive towards humans and other animals. They can’t be object or food possessive or aggressive, either. Owners need to certify that their pets have not harmed or shown any aggressive or threatening behavior towards any person or animal in order to be cared by us.
Q. What do you do to prevent fleas?
A. All pets must be on a flea preventative treatment (i.e. Frontline, Advantage) unless otherwise stated by a veterinarian. Flea collars are not allowed, as they can be harmful to other animals if accidentally chewed on. Pets on a holistic regimen must be on a natural holistic flea treatment.
Q. What form of payments do you accept?
A. We accept cash, Visa & MasterCard. No checks please
A. We are located at 546 W. 182nd St, Gardena seconds from 405, 110, 91 freeways.
Q. What are your hours of operation?
A. Monday through Friday 7:30am to 6pm and Saturdays 9am-5pm. We are closed Sundays and major Holidays (please call to verify if we're open on a Holiday that would pertain to your reservation).
Q. Can I come and tour your facility?
A. Sure! Tours are conducted only by appointment during the hours of 10am to 5pm Monday through Friday and Saturday's 10am to 2pm.
Q. When can I check-in my dog or cat for boarding?
A. We understand that you have a busy schedule and want to make the most of your time away. That is why we offer very generous drop-off hours.
Monday – Friday: 8:00 a.m. – 6:00 p.m. and Saturday: 9:00 a.m. – 4:00 p.m.
Q. What is your check-out policy?
A. It is similar to that of a hotel. Your dog or cat must be picked up by 11am. Otherwise, your pet will incur a $20 daycare fee. However, if your pet is scheduled for an exit bath on their check-out date, you can pick him/her up by closing time and incur no extra fees.
Q. What are your cancellation policies?
A. Cancellations must be in writing and are required 48 hours prior to check-in date. A fee of 50% of reserved booking will be charged for cancellations within 48-hours of first date of service. Non-cancellations and cancellations within 24 hours of first date of service will be charged full fee for the days reserved.
• Holiday Cancellations- Written cancellations are required five days prior to first date of service for a full refund. A fee of 50% of reserved booking will be charged for cancellations within five days of check-in date. Non-cancellations and cancellations within 24 hours of first date of service will be charged full fee for the days reserved.
Q. What vaccinations does my dog need?
A. All dogs must be current on their Rabies vaccination as required by local law. A copy of the dog(s) current Rabies vaccination certificate must be provided as well as written proof of DHLPP vaccine within the last year and Bordatella in the last six months. Pets on a Holistic regimen or vaccine allergies may present certification of aforementioned titers from their veterinarian.
Q. Why must dogs be tested before being allowed to stay with you?
A. We want this to be a happy and comfortable place for all dogs to have fun and relax. Therefore, all dogs go through an aggression and socialization test before coming into our care.
Q. What do I need to bring to the screening test?
A. Please bring a copy of your pet’s vaccination records.
Q. What if my dog has bitten another dog or person?
A. All pets must be non-aggressive towards humans and other animals. They can’t be object or food possessive or aggressive, either. Owners need to certify that their pets have not harmed or shown any aggressive or threatening behavior towards any person or animal in order to be cared by us.
Q. What do you do to prevent fleas?
A. All pets must be on a flea preventative treatment (i.e. Frontline, Advantage) unless otherwise stated by a veterinarian. Flea collars are not allowed, as they can be harmful to other animals if accidentally chewed on. Pets on a holistic regimen must be on a natural holistic flea treatment.
Q. What form of payments do you accept?
A. We accept cash, Visa & MasterCard. No checks please
